● After-Sales Service Management System

The company's Product Technical Service Department has dedicated engineers who provide round-the-clock hotline support. They are responsible for offering technical assistance and after-sales services to ensure timely and effective solutions for relevant users .

All employees of the company are obligated to record customer feedback. This company-wide effort ensures that customer complaints are duly logged, reflecting the company's commitment to a customer-centric service attitude .

The feedback issues and their resolution processes are fully documented, with records maintained until the customer confirms the problem is resolved.

 

● After-Sales Service Commitment

1. After-Sales Installation and Debugging

The company provides free installation, debugging, and training. The training primarily covers the equipment's basic structure, performance, the construction and principles of main components, daily operation, maintenance and management, troubleshooting, and emergency response procedures.

2. Warranty Scope and Period

The warranty covers all products supplied by the company to the client.

The equipment warranty period is 1 year starting from the date of signing for acceptance of the qualified equipment, with lifetime maintenance provided.

Non-human-caused malfunctions occurring within one month qualify for a new machine replacement.

3. Response Time

Following an equipment malfunction, the company commits to a 2-hour response. If the issue is not effectively resolved within 48 hours, the company will provide a temporary replacement device of equivalent grade for the client's use at no cost. All replaced parts are genuine factory components.

4. Proactive Care Measures